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Home: FAQ

Frequently Asked Questions

Do I need a doctor’s referral?

You do not need a doctor's prescription. Your therapist will perform a comprehensive evaluation and if there is any need for you to see a physician they will help you schedule with a physician specializing in your injury.

What is your new patient procedure?

New Patients will receive instructions via email prior to their first visit. This will include a health history questionnaire and consent for treatment.

What does a typical session look like?

The first session is spent listening to your story and performing a thorough evaluation of your injury and any other physical or emotional factors that could be impacting you. We will review the results of the assessment, discuss your goals, review and begin implementing the treatment plan during your first session.

Each subsequent session will begin with a "catch-up". We will discuss any concerns that you may have since we last met including, but not limited to, how the home exercises have been going, progress you have made, and any difficulties that you continue to have. We will proceed with our session and will make adjustments as necessary to help you continue to progress. The vast majority of Rehab It sessions will include both a guided exercise component and manual hands on treatment.

Do you have a cancellation policy?

Do you accept health insurance?

We do take many insurance plans, however every insurance plan is structured differently. Please reach out to us directly and we will verify your insurance benefits and let you know what your financial responsibility will be prior to your first session. In order to provide this elevated service we will bill through your out of network benefits - this does not mean that it is necessarily a more expensive option for you. We will provide you with all the information that you need upfront so you can make an educated decision - no surprise billing!

What types of conditions do you treat?

We specialize in a wide variety of non-operative and post-operative sports and orthopedics conditions for both adult and pediatric patients. We also provide pelvic floor physical therapy, Schroth physical therapy for scoliosis and TPI golf and USPTA tennis fitness assessments.

Please reach out to us if you would like to inquire as to whether physical therapy will help you.

How long is a typical session?

Treatment times vary based on the individual patients needs. The majority of patients will require 60 minutes of treatment to complete and modify rehabilitation exercises and receive manual treatments.

We completely understand that schedules change and unexpected issues may arise. We will always do our best to accommodate re-scheduling your appointment to a more convenient time. Patients who regularly cancel last minute or no-show their appointment may be charged a cancellation fee. 

Do you offer Telehealth Services?

How often do you have to come to physical therapy?

There is no one size fits all response to this question. The benefit of one-on-one physical therapy is that we can truly customize the treatment plan to your specific needs. We will work together to find a program that fits your lifestyle while getting back to doing the activities you love as quickly as possible. Send us a message with details of your condition(s) for an estimate of the frequency and duration of your physical therapy needs.

Yes, we do. Virtual sessions for patients outside of CT are wellness based services and are a great option for people who are unable to come for an in person session or whose schedules prohibit it.

Do we have to wear anything specific to our first session?

Anything that you are comfortable in and can move easily in for your evaluation. Most patients prefer to be in work-out clothes and sneakers but it is not required.


All material provided on this website is designed for educational and informational purposes only and should not be used to replace the care of a health care professional. Do not rely on any of the information for diagnosis or treatment. It is recommended that you visit a qualified health care professional for individual and personal attention.

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